Booking Terms & Cancellation Policy
The Zenquility Rave Experience
The Zenquility Rave Experience is a private, individually curated immersion created for one or two guests.
Each booking requires significant preparation, the exclusive reservation of Zenquility’s availability and the coordination of specialist suppliers, accommodation, transport, hospitality, reservations and bespoke elements selected for the guest.
These Booking Terms explain how your experience is confirmed, how your investment is allocated and what happens if your plans change.
1. Your Experience Investment
The total investment for the Zenquility Rave Experience begins from £20,000 and is formed of two distinct components:
The Zenquility Experience Fee
£10,000
The Zenquility Experience Fee covers the professional services involved in designing, preparing and delivering your private immersion, including:
Initial consultations and personal preparation
Bespoke experience design and itinerary development
Research, planning and curation
Communication and coordination
Management of concierge and supplier arrangements
Exclusive reservation of Zenquility’s availability
Facilitation throughout the experience
Post-experience integration support where included
Work on your experience begins once your application has been accepted, these terms have been agreed and payment has been received.
Curated Experience Budget
From £10,000
The Curated Experience Budget is allocated to the external elements required to create your experience. Depending on your chosen itinerary, this may include:
Private villa accommodation
Concierge services
Private chefs and nutrition
Airport and private transport
Club access, VIP reservations and hospitality
Wellness treatments
Excursions and private activities
Additional specialist suppliers
The final budget may increase according to your dates, accommodation, chosen itinerary and additional requests. Any increase will be discussed and agreed before further costs are committed.
2. Confirming Your Booking
Payment of the full agreed experience investment is required to secure your booking.
Your experience is confirmed only when:
Your application has been accepted by Zenquility
You have agreed to these Booking Terms
Full payment has been received in cleared funds
Zenquility has issued written confirmation of your booking
No date, property, supplier or reservation is guaranteed until written confirmation has been provided.
Once your booking is confirmed, Zenquility will reserve the agreed dates exclusively for you and begin the planning, design and coordination of your experience.
3. Use of Your Payment
You authorise Zenquility to begin work on your experience and to make reservations and financial commitments with third-party suppliers following confirmation of your booking.
Supplier costs may become partially or fully non-refundable as soon as they are booked. These costs are committed specifically for your private experience and may include reservation fees, deposits, minimum spends and full advance payments.
Zenquility will maintain appropriate records of material third-party costs committed in connection with your booking.
4. Cancelling Your Experience
All cancellation requests must be submitted to Zenquility in writing.
The effective cancellation date will be the date on which Zenquility receives your written request.
If you cancel, any refund will be calculated by deducting from the amount paid:
The reasonable value of the planning, design, consultation, coordination and other professional services already performed
Reasonable administrative costs directly connected with your cancellation
Any third-party deposits, bookings or supplier charges that cannot be recovered
Any other reasonable and evidenced loss arising directly from the cancellation, including the loss associated with dates reserved exclusively for your experience where Zenquility is unable to resell them
Zenquility will take reasonable steps to reduce avoidable losses and, where practical, seek refunds or credits from suppliers.
Zenquility will not retain more than the reasonable value of the services provided, costs committed and losses incurred as a result of your cancellation.
5. The Zenquility Experience Fee Upon Cancellation
The Zenquility Experience Fee protects and compensates the time, expertise, creative direction, planning, preparation and exclusive availability committed to your experience.
The amount retained from this fee will reflect:
The work completed before cancellation
The stage reached in the planning process
The level of personalisation and curation already undertaken
The time reserved for consultations and preparation
The proximity of the cancellation to your arrival date
Whether the reserved experience dates can reasonably be resold
Any other direct and reasonable loss connected with your cancellation
Where planning and preparation have been substantially completed, or where cancellation occurs sufficiently close to the experience that the dates cannot reasonably be resold, up to the full Zenquility Experience Fee may be retained.
Any portion not reasonably earned or required to cover Zenquility’s direct cancellation losses will be returned to you.
6. Curated Experience Budget Upon Cancellation
Any part of the Curated Experience Budget that has not yet been committed to suppliers will be eligible for refund, subject to any reasonable cancellation administration costs.
Where funds have already been committed:
Non-refundable supplier costs will be deducted
Partially refundable costs will be deducted to the extent they cannot be recovered
Any money subsequently recovered from suppliers will be returned to you
Supplier credits may be offered instead of cash where that is the only remedy made available by the supplier
Zenquility cannot guarantee that a supplier will approve a refund or transfer. Supplier cancellations remain subject to the individual supplier’s own terms.
A summary of relevant committed and recoverable costs will be provided when your cancellation is processed.
7. Cancellation Within 60 Days
Cancellations made within 60 days of the scheduled arrival date are likely to result in substantial or complete loss of the amount paid.
By this stage:
Planning and curation may be substantially complete
Zenquility’s time and availability will have been reserved
Alternative bookings may no longer be possible
Accommodation and supplier costs may be non-refundable
Reservations and minimum-spend commitments may already be payable
Any refund will nevertheless be assessed according to the services completed, recoverable supplier funds and reasonable losses actually incurred.
8. Transferring Your Booking
Where you are unable to attend, Zenquility may permit your booking to be transferred to alternative dates.
Transfers are considered individually and are not guaranteed. They remain subject to:
Zenquility’s availability
Supplier availability
Seasonal price differences
The ability to transfer existing bookings
Payment of any additional supplier or administrative costs
A transfer does not create an automatic entitlement to a refund.
Unless otherwise agreed in writing, a transferred experience must take place within 12 months of the original arrival date.
Only one date transfer will normally be permitted.
9. Replacement Guests
A request to replace one or both guests may be considered where sufficient notice is provided.
All replacement guests must:
Complete the Zenquility application process
Be accepted as suitable for the experience
Agree to all applicable terms and participation requirements
Provide all required health, dietary and travel information
Zenquility may decline a proposed replacement where doing so is reasonably necessary to protect the safety, suitability or integrity of the experience.
Any additional costs arising from a guest replacement will remain payable by the original booking guest.
10. Changes Requested by You
Requests to change dates, accommodation, itinerary elements, guest numbers or confirmed services may result in additional charges.
You will be responsible for:
Supplier amendment fees
Price increases
Replacement bookings
Additional planning or administration
Any costs that cannot be recovered from the original arrangements
No material change will be confirmed until any additional payment has been received.
11. Cancellation by Zenquility
If Zenquility cancels your experience for reasons within its reasonable control, you will be offered:
A refund of the amounts paid for services that will no longer be provided; or
An alternative experience date acceptable to both parties
Zenquility will not retain payment for services it has cancelled and will comply with any refund rights required by applicable law.
Where cancellation results from unavoidable and extraordinary circumstances beyond Zenquility’s reasonable control, your rights and any refund will be determined in accordance with applicable law and the nature of the booking.
Zenquility is not responsible for independently arranged flights, accommodation, transportation or other services that do not form part of your confirmed booking with Zenquility.
12. Itinerary Adjustments
The itinerary is intentionally responsive and may be refined before or during the experience to preserve its quality, safety and overall intention.
Weather, venue operations, supplier availability, wellbeing considerations or circumstances outside Zenquility’s reasonable control may require an element to be changed.
Where reasonably possible, Zenquility will provide a suitable alternative of comparable quality or value.
A minor itinerary adjustment will not normally give rise to a right to cancel the entire booking.
Your statutory rights in relation to any significant change remain unaffected.
13. Travel Insurance
Comprehensive travel insurance is strongly required for every guest from the date the booking is confirmed.
Your policy should provide appropriate cover for:
Cancellation and curtailment
Illness and medical treatment
Travel disruption
Missed or delayed transport
Personal belongings
Activities included in your itinerary
Any circumstances specific to your health or travel plans
Failure to obtain suitable insurance does not transfer responsibility for cancellation costs to Zenquility.
14. Guest Responsibilities
You are responsible for:
Providing accurate and complete booking information
Disclosing relevant health conditions, allergies and dietary requirements
Holding a valid passport and all required travel documentation
Arranging suitable flights unless expressly included
Arriving at the agreed location at the required time
Following reasonable safety and participation guidance
Behaving respectfully towards facilitators, staff, suppliers and venues
Failure to provide material information may affect Zenquility’s ability to deliver parts of the experience safely and may result in changes to, or termination of, participation.
15. Statutory Rights
Nothing in these Booking Terms removes or limits any rights you hold under applicable consumer or travel law.
Where any part of these terms conflicts with a mandatory legal right, that legal right will take precedence.
16. Acceptance
By confirming your booking, you acknowledge that:
The experience is bespoke and prepared specifically for you
Zenquility begins providing professional services following confirmation
The agreed dates are reserved exclusively for your experience
Supplier costs may become non-refundable immediately
Cancellation may result in the loss of some or all of the amount paid
Any amount retained will reflect services provided, committed costs and reasonable cancellation losses
These Booking Terms form part of your agreement with Zenquility.
Big Love,
Z E N Q U I L I T Y