Booking & Cancellation Policy

The Zenquility Immersion

Every Zenquility Immersion is individually prepared and tailored to each guest.

From the moment your booking is confirmed, Zenquility begins preparing your experience. This includes consultation, planning, scheduling, venue arrangements, preparation of your personalised immersion and the exclusive reservation of time dedicated entirely to you.

Experience Investment

Full payment is required to confirm your booking.

Your investment includes two essential components:

The Zenquility Experience Fee

The Zenquility Experience Fee covers the professional services involved in creating and delivering your immersion, including:

• Personal consultation and preparation

• Experience design and planning

• Exclusive reservation of your session

• Venue coordination

• Communication and administration

• Facilitation of your immersion

Work begins immediately upon confirmation of your booking.

Venue & Operational Costs

Your investment also contributes towards the venue, equipment, operational costs and any third-party services required to deliver your experience.

Where external suppliers have been engaged, associated costs may become non-refundable once confirmed.

Confirming Your Booking

Your booking is confirmed once:

• Full payment has been received.

• Zenquility has accepted your booking.

• Written confirmation has been issued.

Once confirmed, your session is reserved exclusively for you.

Cancellation by You

All cancellation requests must be made in writing.

If you cancel your booking, any refund will be assessed after taking into account:

• The professional services already completed.

• The stage reached in preparing your immersion.

• Venue hire and operational costs already committed.

• Any third-party costs that cannot be recovered.

• The exclusive reservation of your session and whether the date can reasonably be rebooked.

Zenquility will always take reasonable steps to minimise losses and recover supplier costs wherever possible.

Where planning has been substantially completed, venue costs have been committed or the reserved date cannot reasonably be filled, part or all of the Zenquility Experience Fee may be retained.

Any funds successfully recovered from third-party suppliers will be returned where applicable.

Transferring Your Booking

If you are unable to attend, Zenquility may, at its discretion, offer the opportunity to transfer your booking to another available date.

Transfers are subject to availability and any additional venue or supplier costs.

Cancellation by Zenquility

Should Zenquility be unable to deliver your experience due to unforeseen circumstances, you will be offered either:

• A refund of any amounts paid for services that cannot be provided; or

• The opportunity to transfer your booking to another available date.

Our Commitment

Every Zenquility Immersion is intentionally personal.

From the moment your booking is confirmed, we begin preparing your experience with care, presence and intention, ensuring every element supports the quality of your immersion before you even arrive.

Big love,

Z E N Q U I L I T Y