Z E N Q U I L I T Y P R I V A C Y P O L I C Y

Zenquility respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit the Zenquility website, contact us, subscribe to our communications, submit an application or enquiry, or engage with a Zenquility experience or private client relationship.

For the purposes of applicable UK data protection law, Zenquility is currently operated as an independent business in the United Kingdom.

For any questions relating to this Privacy Policy or the use of your personal information, please contact:

Z E N Q U I L I T Y
Email: Zenquility@hotmail.com

I N F O R M A T I O N W E C O L L E C T

The personal information we collect depends on how you interact with Zenquility.

This may include:

Contact information
Your name, email address, telephone number, WhatsApp details, location and other information you provide when contacting us.

Application and enquiry information
When you apply for a Zenquility experience or private client relationship, we may ask questions that help us understand you, your circumstances and what you are seeking from the experience.

This may include information about your lifestyle, intentions, priorities, current circumstances, responsibilities, goals and areas of your life you would like to explore or develop.

Health and wellbeing information
Certain Zenquility experiences may involve physical activity, movement, breath practices, bodywork, recovery practices or other wellbeing-related activities.

Where relevant, we may therefore ask you to provide information concerning your health, physical condition, injuries, medications, allergies, accessibility requirements or other information necessary to assess suitability and support the safe and appropriate delivery of an experience.

Some of this information may constitute special category data under applicable data protection law. Where required, we will ask for your explicit consent to process this information.

Please only provide information that is relevant to your participation or that you believe we reasonably need to know.

Booking and transaction information
Where an application is accepted and you choose to proceed, we may retain information concerning your booking, agreed services, fees, payments and transaction history.

Payments are currently arranged separately from the website. Zenquility does not currently process payments directly through the website.

Communications
We may retain correspondence between you and Zenquility, including emails, messages, enquiries, application responses and information exchanged in connection with the design or delivery of an experience.

Website information
When you use our website, certain technical information may be collected automatically by the website platform or essential technologies used to operate it. This can include device information, browser information, IP address and information about how the website is accessed.

H O W W E U S E Y O U R I N F O R M A T I O N

We may use your personal information to:

• respond to enquiries and communicate with you;

• review applications for Zenquility experiences;

• determine whether an experience or private client relationship may be suitable;

• design and personalise experiences around an individual client;

• administer bookings and client relationships;

• prepare for and deliver Zenquility experiences;

• support client safety and wellbeing where relevant;

• coordinate agreed travel, accommodation, hospitality or other elements of an experience;

• maintain appropriate business and financial records;

• improve our website, services and client experience;

• send communications you have chosen to receive;

• comply with legal and regulatory obligations; and

• establish, exercise or defend legal rights where necessary.

We do not sell your personal information.

O U R L E G A L B A S E S F O R P R O C E S S I N G

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

You have given us consent.
For example, where you subscribe to marketing communications or expressly consent to the processing of certain health information.

Processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
For example, when assessing an application, arranging an accepted experience or delivering services you have booked.

We have a legitimate interest in operating and developing Zenquility.
This may include responding to enquiries, maintaining appropriate records, protecting the business and improving our services, provided those interests do not override your rights and freedoms.

We have a legal obligation.
Certain information may need to be retained or processed to comply with tax, accounting or other legal requirements.

Where we process special category information, including certain health information, we will also rely upon an appropriate additional legal condition, which may include your explicit consent.

A P P L I C A T I O N S

Submitting an application does not create a booking, contract or guarantee acceptance into a Zenquility experience.

Information provided through an application is used to understand the applicant, assess suitability and determine whether Zenquility may be an appropriate fit.

Because our experiences can be highly personalised, the information you provide may also be used to begin considering how an experience could be designed around you if your application is accepted.

Where an application is not taken forward, we will not use the information to provide services to you, although limited records may be retained where reasonably necessary for administrative, legal or safeguarding purposes.

H E A L T H A N D S E N S I T I V E I N F O R M A T I O N

Zenquility recognises that health and wellbeing information requires particular care.

We will only request this information where we believe it is relevant to suitability, preparation, safety or the appropriate delivery of an experience.

Access will be limited to those who reasonably need the information for these purposes.

Where a facilitator, practitioner or relevant third-party provider needs particular information for the safe delivery of an agreed service, we will only share information that is reasonably necessary and will do so in accordance with applicable data protection requirements.

E M A I L C O M M U N I C A T I O N S

You may choose to subscribe to receive news, new experiences, invitations and other communications from Zenquility.

Where marketing communications are based on your consent, you can withdraw that consent at any time by using the unsubscribe option contained within an email or by contacting us at Zenquility@hotmail.com.

Withdrawing consent to marketing will not affect essential communications relating to an application, booking or existing client relationship.

C O O K I E S A N D W E B S I T E T E C H N O L O G Y

The Zenquility website is currently hosted using Squarespace.

Squarespace and technologies required to operate the website may use cookies or similar technologies for essential website functionality, security, performance and other purposes.

Where applicable, visitors will be given choices concerning non-essential cookies in accordance with relevant law.

Zenquility does not currently use additional advertising technologies such as Meta Pixel or TikTok Pixel.

If our use of analytics, advertising or tracking technologies materially changes, this Privacy Policy and our cookie arrangements will be updated as appropriate.

S H A R I N G Y O U R I N F O R M A T I O N

Zenquility does not sell or rent your personal information.

We may share information with carefully selected third parties where reasonably necessary to operate the business or deliver an experience.

Depending on the experience, these may include:

• website, email and technology providers;

• professional advisers;

• facilitators or practitioners involved in an experience;

• concierge and hospitality partners;

• accommodation providers;

• transport providers;

• chefs or catering providers;

• activity and experience providers; and

• other suppliers involved in delivering services requested by you.

We will only share information that is reasonably necessary for the relevant purpose.

We may also disclose information where required by law, regulation, court order or another lawful authority, or where reasonably necessary to protect the rights, safety or legitimate interests of Zenquility, our clients or others.

I N T E R N A T I O N A L E X P E R I E N C E S A N D D A T A T R A N S F E R S

Zenquility experiences may take place outside the United Kingdom and may involve suppliers or service providers located internationally.

Where personal information needs to be transferred outside the United Kingdom, we will take reasonable steps to ensure that the transfer is made in accordance with applicable data protection requirements and that appropriate safeguards are used where required.

H O W L O N G W E K E E P Y O U R I N F O R M A T I O N

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, contractual and legitimate business requirements.

Different categories of information may therefore be retained for different periods.

Information that is no longer reasonably required will be deleted, anonymised or securely disposed of where appropriate.

You may contact us if you would like further information regarding the retention of particular information.

H O W W E P R O T E C T Y O U R I N F O R M A T I O N

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

We therefore encourage you not to send unnecessary sensitive information through ordinary email or messaging services.

Y O U R D A T A P R O T E C T I O N R I G H T S

Depending on the circumstances, UK data protection law may give you rights including the right to:

• request access to personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request deletion of your personal information;

• request restriction of certain processing;

• object to certain uses of your information;

• request transfer of certain information;

• withdraw consent where processing is based on consent; and

• make a complaint to the relevant data protection authority.

These rights are subject to legal conditions and exceptions.

To exercise your rights, contact Zenquility@hotmail.com.

We may need to verify your identity before completing certain requests.

You also have the right to raise concerns with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

T H I R D - P A R T Y W E B S I T E S A N D S E R V I C E S

Our website or communications may contain links to websites, booking platforms or services operated by third parties.

Zenquility is not responsible for the privacy practices of independent third parties. We encourage you to review their privacy information before providing personal information directly to them.

C H I L D R E N

Zenquility experiences and private client services are intended for adults unless expressly stated otherwise.

We do not knowingly seek to collect personal information from children through our general application process.

C H A N G E S T O T H I S P R I V A C Y P O L I C Y

Zenquility will continue to evolve, and our website, experiences, technologies and business structure may evolve with it.

We may update this Privacy Policy periodically to reflect changes in our practices, services or legal obligations.

The latest version will be published on the Zenquility website with the date it was last updated.

C O N T A C T

For questions about this Privacy Policy, your personal information or your data protection rights, please contact:

Z E N Q U I L I T Y

Email: Zenquility@hotmail.com

The most luxurious experiences are built on trust. We treat the information you share with us with the same care, discretion and intention that we bring to the experiences themselves.